Actors/Roles

The Renew Non-Billed Budget business process involves the following actors and roles.

•	CC&B: The Customer Care and Billing application. Steps performed by this actor/role are performed automatically by the application, without the need for user initiation or intervention.

•	CSR: CSR or Authorized User of the Customer Care and Billing application.

•	Document Management Software: Document Management Software that allows create and maintain paper or paperless documents and manage document workflow.

•	Customer: Authorized user of the Customer Care and Billing application.